Officer Administrator

£17,270 - £18,286 yearly
  • The charity Guide Dogs
  • Belfast, United Kingdom
  • Dec 01, 2017
Full time Admin-Clerical

Job Description

Role Details

Interview Dates: w/c 18th December
Hours: Monday to Friday 9-5 with flexibility for covering shifts when required (sometimes on a rota basis covering 8-4 or 10-6).
Contract: Fixed term contract until early December 2018.

To apply for this position, please use the online application form. As part of our safer recruitment policy, we do not accept CVs for job applications.

Further Information

As an Office Administrator (Business Support Coordinator) you will sit within the dynamic Business Support team. This team is responsible for providing a wide range of practical & administrative support to all the functions within the local team in Northern Ireland.

You will maintain paper and computer based systems, liaising with colleagues, clients, supporters and veterinary practices, as well as providing a full and efficient service, assisting in maintaining high service levels to internal and external customers.

Your lead role will be to support our My Guide and Volunteering departments with all administrative requirements including: running reports, partnership review calls by phone, system updates, event organisation and admin, volunteer management, meeting minutes and you will also be an Access NI counter signatory.

You must have excellent & highly professional communication and organisation skills - in person, on the phone and all forms of written communication - with the ability to manage the expectations of our internal & external customers, service users & volunteers, recognising when to escalate issues to a higher level. Attention to detail is crucial and the ability to think on your feet!

You must have an excellent working knowledge of Microsoft Office packages and must be computer literate, confident in the use of Internet and social media!

You will also have evidence of dealing with confidential issues with sensitivity and total integrity.

As this role requires an Access NI Enhanced Disclosure check the start date for the successful candidate will only be confirmed upon receipt of the check.

Working at Guide Dogs

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

As a member of staff, we offer you a wide range of benefits to suit your individual needs. These include; 26 days’ holiday plus bank holidays (rising to 28 days after 3 years' service), flexible benefits package and a defined contribution group personal pension plan.

For more information on this role and our benefits package, please see the documents attached below. To apply for this position, please use the online application form. As part of our safer recruitment policy, we do not accept CVs for job applications.


Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an interview to all disabled applicants who meet the essential criteria for the job.


Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to fully share this commitment.