Retail and Social Enterprise Manager

  • Emmaus UK
  • Coventry, United Kingdom
  • Jul 31, 2017
Full time Retail

Job Description

Please apply by sending a full CV and supporting statement outlining how you meet the personal specification outlined below

  • To manage and develop all aspects of Emmaus Coventry & Warwickshire’s business operations
  • To plan, manage, monitor, forecast and report on all aspects of the operational and strategic performance of the business operations, including all budgets.
  • Develop and implement long and short term business plans for the social enterprise operations to diversify current and generate new revenue streams.
  • To initiate, develop and implement short- to long-term objectives, targets and operational plans to achieve an attractive, sustainable and profitable business operation.
  • To maximise income from the business operations, including direct sales, on-line sales and Gift Aid
  • To facilitate and support the learning and development and work of Companions

Personal Specification

  • A minimum of two years’ successful retail management experience.
  • Developing new streams of business
  • Implementation of efficient systems and procedures.
  • Effective team-building.
  • Budget preparation and management.
  • Flexible in approach
  • Evidence of continued professional development, ideally health and safety, equal opportunities, trading legislation, business development
  • Experience of budgeting and managing the profit and loss to achieve profit levels
  • Excellent customer service skills
  • Experience of managing challenging behaviour and conflict resolution
  • Marketing experience
  • Merchandising and sales skills
  • Experience of coaching, team building and motivating others
  • Recognises, responds and adapts appropriately to change easily
  • Flexible and adaptable to meet the needs of the community and business
  • Has an understanding of and belief in equality
  • Effective communication skills - including written, verbal, listening skills
  • Enthusiastic with a ‘can do’ attitude
  • Has the ability to interpret complex situations/problems and identify solutions which meet individuals and organisational needs
  • Able to answer people’s concerns ‘on their feet’
  • Has an understanding of and empathy for in the work of Emmaus, and an ability to uphold Emmaus’s values
  • Strong emotional resilience and able to identify when external support is needed for self and others


£26 000