Job Description VIP Customer Experience Associate - Shepperton Marina, Surrey   About us We’ve helped raise c.£20m for our numerous charity partners with £4m of that total being delivered last year alone. See www.dggrp.com for a favour of what we’re about. Our aim is to deliver complete satisfaction and outstanding customer service.   Opportunity Our team of 40 staff across three UK offices, facilitate fundraising activity at over 150 events and 3,000 experiences every year. As a result of continued growth, we are enlarging the team and recruiting a Customer Experience Associate to join our ‘VIP Experience Delivery’ team. The successful candidate will join our ambitious, dynamic team in our Shepperton Marina offices.   Job Brief We are looking for a highly organised, motivated person to add to a like-minded team. With attention to detail, great enthusiasm for customer service and ideally a consumer knowledge of travelling and luxury hotel stays/dining experiences. You will be responsible for facilitating and booking accommodation and other booking arrangements for VIP clients (individuals and businesses). The successful candidate will be a key member of the team, helping to shape the direction of our fast-growing business. Largely office-based, the role may involve some national and international travel working at events and supporting our team, focussed on excelling in all we do, building our satisfied client list and also growing our worldwide VIP-experience portfolio.   Characteristics of the successful candidate: · Customer-oriented approach · Excellent relationship building skills · Experience in a luxury/VIP client environment will be an advantage · Versed in various areas of travel (domestic/international, business/holidays, group/individual etc) · Excellent organisational skills and personal task-list management · Attention to detail and a passion for Excellent Customer Service · Ability to present, persuade and communicate effectively by phone, in person and over email · Experience with SalesForce or a similar CRM package would be an advantage but full training will be given   Please apply with your CV and a job-specific covering letter. Generic, non-specific applications will not be progressed to interview stage. Job Type: Full-time Salary: £20,000.00 to £23,000.00 per year

The Marketing Associate must be an energetic self-starter who understands the company’s brand and the market(s) in which it operates. You must have the necessary skills to create marketing materials such as presentations, digital content, printed material and reports, and quickly move projects along through completion upon appropriate approvals. You must also be resourceful and be able to develop a well-defined time management process in order to effectively activate the brand and progress the vision of the company. You will be the point of contact for Lumina’s PR agency, managing their schedule and filtering their coverage back to the management team. Core responsibilities include: Website Content Management (writing blog posts, adding imagery & adding sections) Social Media Management (posting content on relevant channels and engaging audiences) Email Campaign Management (content creation, testing, distribution & reporting) Event Planning & Management (guest list, invitations, confirmations and event delivery) PR Agency Project Management (liaising with our PR agency on a weekly basis)   POSITION REQUIREMENTS: Degree in marketing, graphic design, or business, with professional experience relating to marketing and design   DEMONSTRATED SKILLS/KNOWLEDGE: Strong communication skills, both verbal and written Basic design skills Ability to work as part of a team Able to work independently but within strategic framework Good business acumen & understanding of professional/financial services sectors Willing to learn and ask questions Can handle many projects/assignments at the same time Strong organizational skills Project management skills The above is intended to describe the general content of and requirements of the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.